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Training

Maintenance

Now that your solution has been implemented, you want to maximize your productivity and the efficiency of your software. We can help you realize these goals with a Blackbaud Advantage maintenance program.

When you enroll in Blackbaud Advantage, your organization will benefit from a comprehensive solution that combines the ongoing customer support and product updates you need to help you maximize your use of the software. As part of our commitment to you, you'll receive unlimited, around-the-clock access to our extensive Knowledgebase, downloads, and a network of peers through user groups, forums, and blogs.

Each of our Blackbaud Advantage programs include:

Fast, reliable customer support
Around-the-clock access to support resources
Latest software updates
User communities
Discounts on Blackbaud training and events
Discounts on advanced technical services
Access to Start Learning product tutorials

For plan details, as well as terms and conditions, review our scopes of maintenance and support. Team Approach users' current Support and Maintenance agreement contains applicable terms.

If you need assistance deciding which Blackbaud Advantage program is right for your organization, please contact us by phone at 800.468.8996 (option 4, sub option 1) or by email at customercare@blackbaud.com. To learn more about Blackbaud and your maintenance benefits, review the Customer Guide (PDF).