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Headquarters — Charleston, SC, USA
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Phone (toll-free)
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1.800.443.9441
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Phone (international)
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001.843.216.6200
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Fax
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1.843.216.6100
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Address
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2000 Daniel Island Drive
Charleston, SC, 29492-7541
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Products and Services
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Phone
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1.800.443.9441
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Fax
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1.843.216.6111
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Request information about Blackbaud's products and services.
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solutions@blackbaud.com
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Request information about Blackbaud's International Conference on Philanthropy
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conference@blackbaud.com
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Contact Customer Service about billing and invoices.
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1.800.468.8996 option 4, sub-option 2
accounts.receivable@blackbaud.com
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Customer Support
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Online
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Case Central or chat support
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Toll free
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1.800.468.8996 - option 1
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Convio (Luminate, Common Ground, TeamRaiser)
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1.888.528.9501 - option 3
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Team Approach
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1.617.583.8565
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eTapestry
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1.888.739.3827
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Canadian Callers
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1.877.255.2221 - option 1
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International Callers
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001.843.216.3372
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Local Callers
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1.843.216.6200
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Fax
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1.843.216.6100
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Hours of operation
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Support analysts are available from 8:30 a.m. to 8 p.m. ET, Monday through Thursday, and 9 a.m. to 8 p.m. ET on Friday, excluding holidays.
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For more information, including our phone menu for Blackbaud support, review the Customer Guide (PDF).
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Media
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Phone
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1.800.443.9441 x3307
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Fax
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1.843.216.6100
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Request press information
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media@blackbaud.com
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Training
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Phone
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1.800.468.8996 option 3
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Fax
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1.843.216.6100
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Request Blackbaud University, regional, and on-site training information.
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traininghelp@blackbaud.com
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Blackbaud Forms
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Phone
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1.866.422.3676
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Fax
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1.866.262.9590
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Request information about Blackbaud software compatible, pre-printed checks, forms, tickets, and membership cards.
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forms@blackbaud.com
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Documentation
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Submit feedback about user guides and help files
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documentationcomments@blackbaud.com
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Purchase a printed manual
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manualrequest@blackbaud.com
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Cambridge Regional Office — Cambridge, MA, USA
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Toll Free
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1.888.876.2275
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Main Phone
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1.617.583.8400
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Fax
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1.617.354.0895
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Address
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2 Canal Park
Suite 4300
Cambridge MA, 02141
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Request information about Target Analytics products and services.
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solutions@blackbaud.com
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San Diego Regional Office, San Diego, CA, USA
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Toll Free
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866.546.8372
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Fax
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858.795.3010
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Address
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9605 Scranton Road, Suite 200
San Diego, CA 92121
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Request information about our San Diego office.
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solutions@blackbaud.com
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eTapestry — Greenfield, IN, USA
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Toll Free
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1.888.739-3827
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Fax
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1.317.336.3828
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Address
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6107 West Airport Blvd
Suite 120
Greenfield, IN 46140
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Request information about eTapestry products and services.
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leads@eTapestry.com
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Website feedback
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Submit feedback about our website
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webmaster@blackbaud.com
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Review our privacy policy.
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PIDI Office
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Phone
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703.683.9500
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Fax
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703.683.9537
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Address
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1800 Diagonal Road
Suite 400
Alexandria VA 22314
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Convio Offices
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Austin, Texas (Headquarters)
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11501 Domain Drive, Suite 200
Austin, TX 78758
Phone: 888.528.9501 (toll-free) or 512.652.2600
Fax: 512.652.2699
Email: info@convio.com
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Bay Area, California
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5858 Horton Street, Suite 575
Emeryville, CA 94608
Phone: 510.463.8930
Fax: 510.463.8931
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Washington, DC
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1255 23rd Street, NW, Suite 650
Washington, DC 20037
Phone: 202.609.6400
Fax: 202.609.6401
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Kansas City Area, Kansas
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6700 Antioch Road, Suite 110
Overland Park, KS 66204
Phone: 913.342.9100
Fax: 913.671.7337
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Lincoln, Nebraska
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2011 Pine Lake Road, Suite 1800
Lincoln, NE 68512
Phone: 402.817.7028
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London, UK
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1 Sekforde Street, Suite B21
Clerkenwell
London
EC1R 0BE
UNITED KINGDOM
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Chesham, UK
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48 Church Street
Chesham
Buckinghamshire
HP5 1HY
UNITED KINGDOM
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